FAQ's
Common topics and questions
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Unfortunately, once you activate your new SIM card, you’ll need to reset your voicemail, and any existing messages will also be lost.
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All you have to do is activate your SIM card! Once your new SIM card has been activated, your special offer will automatically be added to your account.
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Absolutely! The size of your new SIM card can be customized to fit any phone and will come with instructions on how to get the proper fit for yours. Then, all you’ll need to do is activate your new SIM card and replace it with the existing one.
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Your Subscriber Identity Module (SIM) card is a portable memory chip that stores your unique user ID and service details while connecting you to the network.
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We may reach out to you in the future if and when a SIM card replacement becomes necessary to maintain reliable service. Until then, you can choose to keep your existing SIM card; however, doing so means you will not have access to all the benefits of the Verizon network.
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Yes, you may! You can get a Verizon-compatible phone from the retailer of your choice. You’ll have to activate it with a new SIM Card from us. We’ll point you to the right option for your phone and give you instructions on how to replace it.
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No, your current SIM card is not compatible with the Verizon network. It is crucial that you do not remove the new SIM card, or switch it with your current one, as this will cause you to not connect to the Verizon network.
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Visit our site anytime to track your order.
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Basic phones customers: Carryover of current service plan benefits, including your balance of minutes, texts, and data, is only available when upgrading to another Basic Phone. To keep your current service plan benefits, you will need to contact our Customer Service team at 1-877-836-2368. Upgrading to Smartphone devices will require an Unlimited Plan and upon your activation of an Unlimited Plan, any unused minutes, texts, and data carried over from your current service plan will be cleared from your account and replaced with the service plan benefits provided under your new Unlimited Plan.
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We may reach out to you in the future if and when a phone replacement becomes necessary to maintain reliable service. Until then, you can choose to keep your existing phone; however, doing so means you will not have access to the Verizon network.
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To request a new SIM card, please call 866-667-6437. California residents call 1-888-899-8789.
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If you got your new phone (or SIM) from our online store, text∆ the word ONESTEP to 611611 6 1 1 6 1 1 from your old phone and follow the prompts. If you got your new phone or SIM at a local retail store, follow the instructions that came in your package to transfer your service to your new device.
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You can use the Transfer Wizard app to move messages, contacts, images, and more from one phone to the next. All you need is good Wi-Fi wifi .
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